Frequently Asked Questions

We’re based in Canada, officially registered here.

ZENKAI is a global streetwear brand — we ship worldwide including Europe, Mexico, Japan, and Saudi Arabia.

ZENKAI is anime-inspired, not officially licensed merch.

All designs are created by our in-house creative team and collaborating artists around the world.

Quality and authenticity.

Each ZENKAI tee is made from 100% ringspun cotton (320gsm) — a premium heavyweight fabric.

We use DTG (Direct-to-Garment) printing for rich detail and long-lasting color.

What you see on our site is exactly what you get.

Simply choose your favorite items on our website, add them to your cart, fill in your delivery details, and complete your payment.

While you watch your favorite anime, we’ll prepare your order and ship it straight to your door.

Each product page includes a size chart in cm and inches.

If you’re between sizes or prefer an oversize look, go one size up.

If your order hasn’t shipped yet, email us immediately at support@zenkaistreet.com.

Once it’s in transit, you can return it after delivery.

For address corrections — contact us as soon as possible.

Yes! We deliver to over 110 countries using reliable international couriers.

If your country isn’t available at checkout, contact us — we’ll help you place your order manually.

Once your package ships, you’ll receive a tracking number by email.

You can track it directly here or through your order confirmation page.

If tracking hasn’t updated for a few days — don’t worry, it’s normal during customs clearance.

Delivery usually takes 7–14 business days after your tracking number is issued.

Customs or holiday periods may add a few days — but your order is always trackable.

Our production and fulfillment center is located in China.

All orders are carefully packed and shipped directly from there to your address.

No — all taxes are included in your order total.

There are no hidden or surprise charges.

For Mexico, customs requires an RFC TAX ID (13–18 digits) to process international deliveries.

You won’t pay any extra — it’s only for customs verification.

Please double-check your RFC number during checkout to avoid shipping delays.

We accept Visa, MasterCard, PayPal, Apple Pay, and other secure local methods depending on your region.

All transactions are encrypted — your information stays 100% safe.

Yes! Prices are shown in USD, but your card or PayPal will automatically convert to your local currency during checkout.

Turn inside out before washing.

Use cold water and mild detergent.

Avoid bleach and tumble drying.

Do not iron directly on the print — air dry for best results.

Yes — you can request a return within 30 days of delivery.

The product must be unused and in original condition.

Sale items can’t be returned unless defective.

We offer store credit, replacement, or refund depending on the case.

Please contact us within 7 days of receiving your package.

Send photos to support@zenkaistreet.com — we’ll arrange a free replacement or refund right away.

Email us anytime at support@zenkaistreet.com or DM us on Instagram @zenkai.street

We reply within 24 hours on business days.

ZENKAI uses secure payment systems, has thousands of happy customers, and collaborates with anime creators and influencers worldwide.

We’re transparent, responsive, and always here to help.

You can check out our real community on Instagram and read genuine customer feedback.

We’re always looking for creators and anime lovers to join the movement.

If you’d like to become a ZENKAI Partner, message us on Instagram @zenkai.street

More questions?

Store Information

📸 Instagram @zenkai.street

💬 support@zenkaistreet.com